1. Introduction & Acceptance
These Terms of Service (“Terms”) are a legal agreement between you and TONIVO LTD (“Tonivo”, “we”, “us”, or “our”), a company registered in England and Wales (company number 17117959), with its registered address at The Bank Main Street, Tingewick, Buckingham, England, MK18 4NN.
By creating an account or using the Tonivo platform at tonivo.co.uk, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you must not use the platform.
These Terms are governed by the laws of England and Wales.
2. Eligibility
- You must be at least 16 years old to create an account and use Tonivo.
- If you are under 18, you represent that you have the consent of a parent or legal guardian to use the platform.
- You may only create and maintain one account per person.
3. Account Registration & Security
- You must provide a valid email address to register.
- You must create a secure password (minimum 8 characters, including uppercase, lowercase, a number, and a special character).
- You must verify your email address before you can access the platform.
- You are responsible for keeping your login credentials confidential and for all activity that occurs under your account.
- You must notify us immediately at hello@tonivo.co.uk if you become aware of any unauthorised access to your account.
- All account information must be accurate and kept up to date.
4. User Content & Intellectual Property
“User Content” means any content you create, upload, or share on Tonivo, including but not limited to: profile information, tracks (audio files), comments, ratings, messages, images, and links.
- You retain full ownership of all User Content you create.
- By posting User Content on Tonivo, you grant us a non-exclusive, royalty-free, worldwide licence to host, display, distribute, and cache your content solely for the purpose of operating and providing the platform.
- This licence terminates when you delete the content or your account, subject to the 30-day account deletion recovery window described in Section 9.
- You represent and warrant that you own or have the necessary rights, licences, and permissions to share all content you upload, and that your content does not infringe the copyright, trademark, or other intellectual property rights of any third party.
- Tonivo does not claim ownership of your User Content.
- We reserve the right to remove any content that violates these Terms.
File limits: Audio tracks up to 50 MB per file (MP3/WAV), 500 MB total storage, maximum 50 tracks. Profile images up to 2 MB. Message attachments up to 60 MB for audio, 5 MB for images.
5. Copyright Takedown Process
Tonivo respects the intellectual property rights of others. If you believe that content on our platform infringes your copyright, you may submit a takedown notice under the Copyright, Designs and Patents Act 1988 and the Electronic Commerce (EC Directive) Regulations 2002.
Submitting a takedown notice
Send your notice to hello@tonivo.co.uk with the subject line “Copyright Notice”. Your notice must include:
- Identification of the copyrighted work you claim has been infringed.
- Identification of the material on Tonivo that you believe is infringing, including its URL or a description sufficient for us to locate it.
- Your full name and contact information (email address and, optionally, telephone number).
- A statement that you have a good faith belief that the use of the material is not authorised by the copyright owner, its agent, or the law.
- A statement that the information in your notice is accurate and that you are the copyright owner or authorised to act on the owner's behalf.
What happens next
Upon receiving a valid takedown notice, we will act expeditiously to remove or disable access to the allegedly infringing material and notify the user who uploaded it.
Counter-notice
If you believe your content was removed in error, you may submit a counter-notice to hello@tonivo.co.uk with the subject line “Copyright Counter-Notice”, including:
- Identification of the material that was removed and its location on Tonivo before removal.
- A statement under penalty of perjury that you have a good faith belief the material was removed as a result of mistake or misidentification.
- Your full name, contact information, and consent to the jurisdiction of the courts of England and Wales.
If the original complainant does not notify us of legal proceedings within 10 to 14 business days, we may restore the removed content.
Repeat infringers
Accounts that are the subject of repeated valid copyright takedown notices will be terminated.
6. Prohibited Conduct
You must not use Tonivo to:
- Harass, bully, threaten, or intimidate other users.
- Post hate speech or content that discriminates against individuals or groups based on protected characteristics.
- Send spam, unsolicited promotions, or commercial advertisements. Tonivo is for free collaboration, not selling services or products.
- Impersonate another person, user, or entity.
- Upload malware, viruses, or any other malicious software or code.
- Attempt to access another user's account without authorisation.
- Circumvent or attempt to circumvent rate limits, security measures, or access controls.
- Upload content that is illegal, including content that exploits minors.
- Use the platform for any purpose that violates applicable laws or regulations.
- Scrape, data-mine, or use automated tools to access the platform without our written permission.
- Post misleading, deceptive, or fraudulent content.
Consequences: Violations may result in a warning, removal of content, temporary suspension, or permanent termination of your account, at our discretion.
7. Ratings & Feedback
- Ratings (1 to 5 stars) are permanent once submitted and cannot be edited or deleted by the user who gave them.
- You must provide honest and fair ratings based on genuine interactions.
- Ratings must not be used as a tool for harassment, retaliation, or manipulation.
- We reserve the right to remove ratings that violate these Terms.
8. Messaging
- Messages are private between the sender and recipient.
- You must not use the messaging system to send spam, harassment, threats, or illegal content.
- Message attachments are subject to file size limits (up to 60 MB for audio, 5 MB for images).
- Tonivo does not proactively monitor private messages. However, we may review messages in response to a user report to enforce these Terms and protect our community.
9. Account Deletion & Data Retention
- You may delete your account at any time from your account settings.
- Soft-delete: Your profile is immediately hidden from other users and search results. Your data is retained for 30 days.
- Recovery window: You can reactivate your account within 30 days by logging back in.
- Permanent deletion: After 30 days, all your data is permanently and irreversibly deleted, including your profile, tracks, comments, ratings, messages, follows, and blocks.
- Deletion feedback: If you provided a reason for deleting your account, this feedback is retained separately for service improvement purposes, even after permanent deletion. See our Privacy Policy for details.
- We may also suspend or terminate your account if you violate these Terms, with or without prior notice depending on the severity of the violation.
10. Availability & Service Changes
Tonivo is provided on an “as is” and “as available” basis. We do not guarantee that the platform will be available at all times, uninterrupted, or error-free. We may modify, suspend, or discontinue any part of the platform at any time. We will make reasonable efforts to notify users of significant changes that affect their use of the service.
11. Limitation of Liability
To the maximum extent permitted by the laws of England and Wales:
- Tonivo is not liable for any loss of data, loss of profits, or any indirect, incidental, special, or consequential damages arising from your use of (or inability to use) the platform.
- Our total liability to you for any claims arising from or related to these Terms or the platform shall not exceed the total amount you have paid to Tonivo in the 12 months preceding the claim (which, for users of our free service, is zero).
Nothing in these Terms excludes or limits our liability for:
- Death or personal injury caused by our negligence.
- Fraud or fraudulent misrepresentation.
- Any other liability that cannot be excluded or limited under the laws of England and Wales, including under the Consumer Rights Act 2015.
12. Indemnification
You agree to indemnify and hold harmless TONIVO LTD, its directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:
- Your User Content.
- Your breach of these Terms.
- Your violation of any third-party rights, including intellectual property rights.
13. Dispute Resolution
These Terms are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any disputes arising from or in connection with these Terms or your use of the platform.
We encourage you to contact us first at hello@tonivo.co.uk to try to resolve any dispute informally before taking legal action.
14. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will notify you via email or an in-app notification. The “Last updated” date at the top of this page will always reflect the current version. Your continued use of Tonivo after changes are communicated constitutes acceptance of the updated Terms. If you do not agree with the changes, you should stop using the platform and delete your account.
15. Contact
If you have any questions about these Terms, please contact us:
- Company: TONIVO LTD
- Company number: 17117959
- Registered address: The Bank Main Street, Tingewick, Buckingham, England, MK18 4NN
- Email: hello@tonivo.co.uk
